If you've ever paid for call minutes only to burn them on a robocall or a telemarketer pitching you their own AI tool, this update is for you. Scotify Solutions' AI voice agents can now recognize spam and telemarketer calls in real time, end them gracefully, and automatically block repeat offenders, so your agents (and your call minutes) stay focused on the calls that actually matter: real customers.
What's New
A Proper End Call Action
Up until now, one of the most common questions from businesses running AI voice agents was some version of: how do I actually get the agent to hang up?
There's now a dedicated End Call action built directly into the agent builder, giving you real control over exactly when and how a conversation wraps up. Instead of a call trailing off awkwardly or running long, your agent can close things out cleanly, confirming the caller doesn't need anything else before saying goodbye, using either the default wrap-up behavior or a fully custom hang-up prompt you write yourself.
That means the tone of how your agent ends a call, warm and casual, brisk and professional, whatever fits your brand, is now something you control directly, not something left to chance.
Built-In Spam Detection
This is the headline feature: your AI agent can now be turned on to actively detect spam during a call, sales pitches, robocalls, telemarketer scripts, and respond accordingly, politely declining and ending the call instead of sitting through it.
A few things worth knowing about how it works:
- You choose when detection happens, during the live call, or evaluated after the call wraps up.
- The spam-handling instruction is fully editable. You decide exactly how firm or how polite your agent is before it ends the call. This isn't a fixed, one-size-fits-all script.
- It's about protecting your call minutes and your agent's time, not just annoyance. Every minute your agent spends on a telemarketer is a minute it isn't spending qualifying a real lead or booking a real appointment.
Automatic Blocking for Repeat Offenders
Beyond handling spam in the moment, the system now tracks repeat offenders and can automatically block a number once it's been flagged as spam a certain number of times, and you set that threshold yourself.
You can also turn on email notifications for when a number gets blocked, so you're kept in the loop and can double-check the call was flagged correctly rather than just trusting it silently in the background.
Why This Actually Matters
For any business running AI voice agents to handle inbound calls, this closes a real gap. Spam and telemarketer calls aren't just an annoyance. They cost real call minutes, tie up your agent's availability, and add noise to your call logs that makes it harder to see what's actually happening with real customer conversations. Automating the notice-it's-spam, handle-it, remember-it process means that problem largely takes care of itself going forward.
It's also a good example of how these agents are evolving from answer-basic-questions tools into something that behaves more like a genuinely capable front-line team member, one that knows not just what to say, but when a conversation isn't worth having in the first place. (For a broader look at where AI agents fit in a small business, see How AI Agents Are Changing Customer Service for Small Businesses.)
The Bottom Line
Fewer wasted minutes, cleaner call logs, and an agent that knows how to end a conversation as gracefully as it starts one. If you're running AI voice agents for your business and this isn't turned on yet, it's a quick setup with an immediate, measurable payoff, especially if telemarketer and spam calls have been quietly eating into your call volume.
FAQ
Does the spam detection work on all calls or just inbound? It's designed primarily for inbound calls, where the spam and telemarketer problem is most common. You can configure when detection runs (live during the call or after it wraps up) based on what fits your workflow.
Can I customize how my agent talks to a spam caller before ending the call? Yes. The spam-handling instruction is fully editable, so you control the tone and firmness. You can keep it polite and brief, or make it more direct, depending on how you want your brand to handle those calls.
What happens if a legitimate call gets flagged as spam by mistake? The block threshold is something you set, so a single flag won't automatically block a number. Email notifications on blocked numbers also give you a chance to review and confirm the call was flagged correctly.
Not sure how to configure this for your setup, or want a walkthrough of what else is available in your AI Agents? Book a free consultation with Scotify Solutions and we'll get it dialed in for you.
