Book a
Tech Support Session
Get hands-on help from our team. Whether you're stuck on a setup, need a walkthrough, or have a technical issue — we'll jump on a call and get it sorted fast.
Screen Share Support
Our team will jump on a call and guide you through any issue step by step with screen sharing.
Fast Resolution
Most issues are resolved in a single session. No back-and-forth email chains.
Real Human Help
You'll speak directly with a Scotify team member who knows the platform inside and out.
Included with Your Plan
Tech support sessions are part of your Scotify Solutions subscription at no extra cost.
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Frequently Asked Questions
Who is this support session for?
This is for existing Scotify Solutions clients who need hands-on technical help, whether it's setting up a workflow, troubleshooting a feature, or getting a guided walkthrough of the platform.
How long is a support session?
Sessions are typically 30 minutes, but we'll stay on as long as needed to resolve your issue. Our goal is to make sure you leave with a working solution.
Can I share my screen during the call?
Yes! Screen sharing is highly encouraged. It helps our team understand your setup and resolve issues much faster than trying to describe them over chat.
What if my issue isn't resolved in one session?
If your issue requires additional work, we'll follow up with next steps and schedule a second session if needed. You're never left hanging.